Modern technology is supposed to make life easier, but does it in fact create more problems for us all to solve! I received the following message on our Apple computer when I endeavoured to do some printing via our HP printer.
When something like this happens, I just don't have a clue as to how to deal with it. My husband immediately jumped on the fact that the day before we had coincidentally received a telephone call warning us that we had a problem on our computer - a scammer. We reassured each other that they could not possibly know what was taking place on our computer.
The next step was to look on an Apple forum discussion page where I found pages and pages of people all experiencing the very same problem - many, particularly business people, were extremely angry.
Apparently HP said that they had unintentionally revoked credentials on some versions of Mac drivers causing a temporary disruption for those customers. "We are working with Apple to restore the drivers, and in the meantime, we recommend users experiencing this problem to uninstall the HP driver and use the native AirPrint driver to print to their printer."
I, personally, have never heard of a native AirPrint driver, and suspected that my printer is far too old anyway for that advice to be applicable.
A few people had managed to resolve the issue, but they all had varying and different solutions as how to do it. However, why should computer owners have to correct a problem that had inadvertently been imposed on them - why couldn't HP or Apple resolve the issue?
In the end our eldest son came to our rescue. We shared screens and after 30 minutes with plenty of new downloading etc the problem was finely resolved. What a relief, that's one less thing to worry about.